![]() When components of product (including free gift) have been used or lost.When return/exchange request is made for customized product such as hand-made shoes or accessories.When too much time has passed and product value has so decreased that its re-sale is not possible.When sealed package is opened or packaging materials are lost.When tag attached to product is removed or package of product is opened and product value is damaged.When product is used, destroyed or damaged.When request due to change of mind is made after 7 calendar days following delivery date.But return/exchange request cannot be made in following cases: You can request for return/exchange within 7 calendar days following delivery date. You can request for exchange if wrong product is shipped, you should send the product in question to seller.Īfter seller checks if returned product is flawed, seller approves your request, and re-sends new product.You can request for return after obtaining product, you should send the product in question to seller.Īfter seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.īut, in case seller has already dispatched product, cancellation request can be rejected.How to Request for Cancellation/Return/Exchange
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